Freedom of movement – of goods, services, capital and people – is a key principle of the European Union. Yet, many citizens and businesses in Europe remain unaware of their rights in EU’s single market, let alone how to exercise them in another EU country.
In 2018, the EU adopted a regulation establishing a single digital gateway to facilitate online access to information, administrative procedures and assistance services that citizens and businesses need to operate in another EU country.
Now, the European Commission and national administrations are developing a network involving hundreds of quality websites and services. They will all be accessible from a single entry point on the Your Europe portal. Also Työeläke.fi is part of the Your Europe network.
An EU digital transformation: State of play & next steps
To support a genuine digital single market, the European Commission and the national and local authorities are working together to update their information and digitalise their procedures and services.
Implementation thus far:
- Your Europe now provides access to lots more practical information on rights and administrative procedures for EU citizens and companies.
- An assistance service finder, helping users find the most relevant EU or national services that can provide personalised advice.
- A user feedback tool to report issues or obstacles encountered when using the portal and other online resources provided by the EU and national administrations. This helps improve the quality of the information and services.
By 2023, Your Europe will offer:
- Access to 21 digitalised procedures, in all EU countries: The most important administrative procedures for cross-border users will be fully available online with clear user instructions in all EU member states.
- Borderless digital public services: No matter where you’re based in the EU, you should be able to access any county’s online procedures relevant to you, just as the locals do.
- The ‘once-only principle’: Users have to submit documents or data (for example, vehicle registration) only once; they do not need to resubmit them if another authority in the EU already holds them. The cross-border exchange of information means that documents and data can be shared between authorities in different EU countries.